Terms of service
Terms of Service
Last updated: June 2, 2026
Welcome to xStore. By using www.xstore.qa or placing an order, you agree to the terms and conditions below. If you do not agree, please do not use our website or services.
Website Use
The website must be used for lawful purposes only. Our services are available to individuals aged 18 or older, or to users under the supervision of a parent or legal guardian.
Accounts and Customer Information
When creating an account or placing an order, you must provide accurate and updated information, such as your name, phone number, delivery address, and email address. You are responsible for maintaining the confidentiality of your account details and password, and for any activity under your account.
Products and Prices
We aim to display product information, images, specifications, and prices as accurately as possible. Some minor details may vary depending on the product or supplier updates. Prices and availability may change without prior notice.
Customers should review product details, specifications, and compatibility before placing an order, especially for tech products and accessories.
Orders and Payment
Orders are confirmed after checkout and subject to product availability. We accept the payment methods shown at checkout, which may include bank cards, Apple Pay, PayPal, and cash or card on delivery where available.
We may contact the customer to confirm the order, address, or payment method before preparing or delivering the order.
Shipping and Delivery in Qatar
We provide delivery within Qatar. To ensure smooth delivery, customers must provide a clear address including area, street, house or apartment number, and a valid phone number.
Home delivery is usually available during xStore’s specified working hours, and we may contact the customer to confirm the delivery time and location.
Delivery fees are calculated based on the address or as shown during checkout. If the customer does not agree to the delivery fee, the order may be cancelled before preparation or dispatch.
Delivery does not include installation or product setup unless clearly mentioned on the product page or agreed in advance.
Order Cancellation
Customers may request to cancel an order before it is prepared or dispatched for delivery. If the courier reaches the customer’s address and the customer requests cancellation, delivery fees may apply.
Returns and Exchanges
Return and exchange requests are subject to the Return and Exchange Policy published on the website. Customers must contact us first before sending or handing over any item for return.
Warranty and Maintenance
Warranty varies depending on the product and brand, and will be mentioned in the product details when available. If no warranty is mentioned for a product, the item may not include warranty coverage.
Warranty does not cover issues caused by misuse, breakage, liquid damage, tampering, or use contrary to instructions.
Privacy
Customer data is handled according to the Privacy Policy published on the website.
Updates to Terms
xStore may update these Terms of Service from time to time. The updated version will be posted on this page, and continued use of the website means acceptance of the updated terms.
Contact Us
For any questions about these Terms of Service or your orders, contact us at:
WhatsApp: +974 3003 7772
Email: xStore@email.com
Website: www.xstore.qa